FAQs
Are all the watches listed on your site authentic?
Rest assured, every timepiece showcased on The Watch King NYC is guaranteed to be 100% authentic and genuine, bearing the prestigious name-brand, unless expressly stated otherwise. We uphold stringent standards, refusing any items that do not meet our criteria or contain components falling short of Swiss standards. Prior to listing any watch for sale, our expert and certified Master watchmakers meticulously verify its authenticity. You're encouraged to authenticate your watch locally at any authorized retailer, ensuring peace of mind. For a list of authorized retailers for specific brands, kindly refer to the manufacturers' websites. Authenticity has consistently been paramount at The Watch King NYC, evidenced by our impeccable track record spanning numerous years and thousands of watches. Additionally, what you see in the photographs on our site precisely reflects what you'll receive upon placing your order.
Why choose The Watch King NYC among the myriad of online watch sites?
At The Watch King NYC, we distinguish ourselves through unwavering commitment to quality, service, and integrity. As a family-run enterprise, we've diligently cultivated our reputation over three decades, evolving from a prominent NYC storefront to a globally recognized online retailer. Our foundation is built on word-of-mouth referrals and repeat patronage, a testament to the trust and satisfaction of our valued clientele. We boast an extensive inventory of 100% authentic, top-quality products, meticulously serviced by Master watchmakers. Our dedication to customer satisfaction is unwavering, underscored by our hassle-free return policy, generous warranty, and complimentary shipping. With one of the largest pre-owned inventories globally, we ensure each watch listed online is in stock and ready for immediate dispatch. Unlike many competitors, we specialize solely in watches, equipping our sales staff with unparalleled expertise. Join our community of discerning clients and experience the epitome of luxury watch excellence with every purchase from The Watch King NYC.
Do you operate solely as an online retailer or do you have a physical store?
The Watch King NYC seamlessly integrates both facets, initially establishing roots as a local brick-and-mortar entity in NYC's renowned diamond district. Our local success over two decades paved the way for expansive national and global reach, positioning us as leaders in pre-owned luxury watches worldwide. Upholding our commitment to personalized service and client satisfaction, we've ensured that the same standards that propelled our local success permeate our global online presence.
How can The Watch King NYC offer competitive prices on luxury watches?
The Watch King NYC operates distinctively as we are not bound by the constraints of being an "Authorized Dealer" for the high-end luxury brands we carry. Unlike authorized dealers restricted from online sales or offering discounts below retail, we have the flexibility to do both. Embracing this flexibility, we pass on the resultant savings directly to our esteemed customers.
What constitutes an "Authorized Dealer" or "Official Dealer"?
An "Authorized Dealer" or "Official Dealer" collaborates with select manufacturers, receiving preferential pricing in exchange for adhering to strict pricing guidelines. However, these guidelines often preclude dealers from offering discounts, resulting in high retail margins. Many top-tier Swiss manufacturers, such as Rolex and Cartier, also impose restrictions on retail online sales.
How secure is The Watch King NYC's website?
Ensuring utmost security, we employ state-of-the-art encryption software to safeguard all transactions on our site. Customer privacy is paramount, with personal information collected solely for billing, shipping, and verification purposes. We adamantly refrain from sharing customer information with any third parties.
Can I insure my purchases?
The Watch King NYC offers a complimentary appraisal with every watch purchase, facilitating insurance coverage through homeowners, renters, or specialized third-party insurance providers.
How can I seek assistance or address inquiries?
For personalized assistance and inquiries, feel free to reach out to us at info@thewatchkingnyc.com. Alternatively, you can contact us during regular business hours at (646) 649-3237, Monday through Friday, 10 AM – 6 PM EST.
How does The Watch King NYC procure its merchandise?
We source our products from reputable jewelry stores, authorized dealers, esteemed industry wholesalers, and industry trade shows showcasing premium merchandise. Additionally, we acquire quality pre-owned items from individuals nationally and internationally. Our streamlined process ensures a seamless experience, whether you opt for trade-in or cash transactions.
How can I verify The Watch King NYC's credibility?
The Watch King NYC boasts membership in esteemed organizations such as The International Watch and Jewelry Guild, Jewelers of America, and the American Watchmakers & Clockmakers Institute. With 5-star ratings from satisfied clients and customers, our reputation precedes us. References are readily available on platforms such as eBay, Chrono24, and Google. A simple online search reveals our extensive online presence, reaffirming our status as a reputable industry leader.
How can I authenticate the watches purchased from The Watch King NYC?
Rest assured, each watch sold by The Watch King NYC is rigorously authenticated by our expert and certified Master watchmakers. Local authentication at authorized retailers is encouraged for additional peace of mind. Authenticity remains a cornerstone of our commitment to excellence.
If a watch appears on your website with a price, does that signify its availability?
Indeed. Unlike many online retailers, we maintain a physical showroom in NYC, NY, where all inventory listed online is readily available for immediate shipment.
What payment methods does The Watch King NYC accept?
We accept all major credit cards, PayPal, and Bank Wire Transfer. Additionally, we offer financing through Affirm, providing diverse payment options to suit individual preferences.
Do the product photographs on your site accurately depict the items?
Absolutely. Each watch is meticulously photographed at our headquarters, ensuring comprehensive scrutiny of every detail. What you see in the photographs is precisely what you'll receive upon ordering.
Do the watches come with serial numbers?
Every watch sold by The Watch King NYC includes its original serial number. We uphold strict standards, neither accepting nor selling watches lacking serial numbers.
Will my purchase from The Watch King NYC include a box and documentation?
Many of our watches come with the original manufacturer's box and accompanying documentation. In instances where the original box is unavailable, we provide a quality replacement. Should manufacturers' paperwork be absent, a complimentary appraisal listing all verified documentation is available upon request, facilitating insurance purposes.
Does The Watch King NYC offer warranties on its products?
We proudly stand behind all our products with a comprehensive 12-month limited warranty. In the unlikely event of a manufacturer's defect within the first 12 months, we undertake repairs or replacements at no additional cost.
Do your products come with the manufacturer's warranty?
Given our status as a non-authorized dealer for many products, manufacturer warranties may not apply. However, we provide a 12-month warranty on all products sold, ensuring customer confidence and satisfaction.
Does The Watch King NYC provide repair or customization services?
Indeed. We offer a comprehensive range of services, from routine maintenance to extensive repairs and restorations. With all repairs conducted in-house by our proficient technicians, we ensure meticulous care and attention to detail throughout the process.